Updated: 12th April 2024
Solvo Agency is a registered business of Hound Lane Pty Ltd ABN 27 616 823 888 (“we,” “us,” or “our”). We are committed to providing quality services to you, and this policy outlines our ongoing obligations to you regarding how we gather, manage, utilise, and safeguard Personal Information collected from users (“you” or “your”) of Solvo Agency’s business activities.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles can be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, and phone numbers.
This Personal Information is obtained in many ways, including interviews, correspondence, by telephone, by email, via our website https://solvoagency.com.au, from your website, from media and publications, from other publicly available sources, and from cookies and third parties. We don’t guarantee website links or the policies of authorised third parties.
We collect the following types of information:
Information Use
We may use your collected information to:
We may share your information with:
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists anytime by contacting us in writing or using the provided unsubscribe links in our marketing communications.
When we collect Personal Information, we will, where appropriate and possible, explain to you why we are collecting it and how we plan to use it.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
We do not collect or store Sensitive Information under this definition. If this should change, our privacy policy would be updated, and it would only be collected with your consent; or where required or authorised by law.
Our website is not directed at children under 13 (or another age as determined by local law), and we do not deliberately gather personal information from them.
Where reasonable and practicable, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such a case, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Your Personal Information may be disclosed in a number of circumstances, including the following:
Your Personal Information is stored in a manner that reasonably protects it from misuse, loss, and unauthorised access, modification, or disclosure. We implement measures to protect your information, but no system offers absolute security.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it. However, most Personal Information is or will be stored in client files, which we keep for as long as necessary to fulfil the purposes outlined in this Policy or as required by law.
You may access the Personal Information we hold about you and update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Solvo Agency will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Under the Australian Privacy Principles (APPs), you may have the right to:
It is important to us that your Personal Information is up to date. We will take reasonable steps to ensure that your Personal Information is accurate, complete, and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and continue to provide quality services to you.
This Policy may change from time to time and is available on our website.
If you have any queries about our Privacy Policy or your Personal Information, please contact us via our contact page or in writing at:
Solvo Agency
PO Box 2606
Bendigo DC Victoria 3554
We’re alchemists who combine years of experience with tech and problem-solving to create automation and digital solutions that can take your business from efficiency to growth.
Solvo Agency is a registered business of Hound Lane Pty Ltd
ABN: 27 616 823 888